Supporting a 2i2c hub is a collaborative process between 2i2c and the community we serve.
The Support Team is one of the main teams in our Managed JupyterHub Service Team.
This consists of these main roles: Support Triager, Support Agent, Community Representatives, and Hub Administrators.
- Support Triager
The primary responsibilities of the Support Triager is to:
Ensure that we meet our Support Service Level Objectives.
Carry out our support process.
Act as the initial point of contact with Community Representatives.
Trigger an Incident Response if need be.
Assign Support Agents to incoming tickets.
The
Support Triagerrole is currently filled by the Engineering Manager or their delegate.- Support Triagers
See Support Triager.
- Support Agent
A
Support Agentis tasked with performing the work related to a support request and communicating with the Community Representatives.- Support Agents
See Support Agent.
- Community Representative
- Community Representatives
- Hub Administrator
- Hub Administrators
See Hub Administrator.