The 2i2c Team Compass#
This team compass defines the policies and practices for 2i2c.
The Team Compass is the Source of Truth!. Here’s a breakdown of responsibility, and see About the Team Compass for background.
Overall structure: The Delivery Enablement team along with the Executive Director is responsibile for the system and structure of the Team Compass.
Organization-wide sections apply to the entire organization. The Executive Director, Delivery Enablement, and People Operations teams are responsible for these sections, but all team members are encouraged to contribute.
Functional areas are a way for teams to define their own practices, policies, and team documentation. The leads of each area are responsible for the content of these sections.
Services are the community facing procedures and processes we perform on behalf of our member communities.
Below is a brief overview of our top-level structure.
Organizational documents#
These documents cover the whole organization and are relevant to everybody at 2i2c.
Organization wide
- Organization
- People operations
- Scope and responsibilities
- KPIs for People
- Expectations of team members
- Hiring process and information
- Compensation and Benefits
- People Management
- Planning for professional development
- Personal and professional development: time and money
- Job titles and levels
- Taking time off
- Cost reduction decision making framework
- Open source strategy
- Finance and accounting
- Administration
- Team-wide practices
Functional Areas#
Functional areas each have their own leads, goals, and structures.
Areas of work
- Delivery Enablement
- Business Development
- Business Development Overview
- Business development strategy
- Pricing strategy
- Key Performance Indicators for BD
- Roles in Business Development
- Sales Operations Overview (2025)
- HubSpot Usage (2026)
- Engagement management
- Creating alignment
- Workflow for hub service leads
- Grants and projects workflow
- Engagement Workflow Overview
- Strategic Contacts — HubSpot Guide
- Using FreshDesk
- Track Hub Usage with Grafana
- Community Check-in
- Meetings in Business Development
- Marketing and outreach
- Product and Services
- Engineering
Services#
2i2c oversees a single major effort: supporting our communities by interactive computing with open source infrastructure that is accessible and scalable.
We deliver on this effort through a collection of community facing services.
We act as a cross-functional team around these services, and share many responsibilities and duties.
Overviews and detailed 2i2c processes of our services are documented in the sections below.
Services
- Services Overview
- Dedicated Delivery Management
- Interactive Computing
- Hub Rollout Process
- Sales Engineer Guide
- Needs Assessment Guide
- Validation Guide
- Onboard a Community
- Offboard a Community
- Community Value
- Communicating Changes
- Making Changes to Multiple Hubs (network-wide updates)
- Adding an Additional Hub to an Existing Community
- Dedicated and Shared clusters for hubs
- Budget alerts response
- Showcase Hub
- Incident Response
- Technical Support
- Community Success Hours
- Open Source Development
- Delivery
- List of running hubs
Team Reference#
Reference and archival information for our teams.