2i2c supports a network of communities with interactive computing hubs to power their science, and invests in the open source tools that help our communities create and share knowledge.
This section of the Team Compass documents the procedures and processes that 2i2c team uses to deliver our Services.
Available Services¶
🧩💻 Interactive Computing
Deploying and operating JupyterHub infrastructure for our communities.
🧰📬 Technical Support
Email-based support for community hub issues via FreshDesk.
🌱🤝 Community Success Hours
Direct collaboration with communities to co-create value.
⚙️🌍 Consortia for Open Source Development
Groups of communities co-funding and co-designing shared open source solutions.
👥🎯 Dedicated Delivery Management
Community-specific project management for complex projects and strategic partnerships.
Engagements and Sales Processes¶
Our Services are bundled into Engagements based on a community’s membership, following the DOCS framework and membership tiers described in our service model.
Business Development is responsible for assembling services together into a Deal, which represents the business arrangement 2i2c has with a community. See Delivery for how Deals move from sales into ongoing service delivery, including General Membership, Premier Membership, and other engagement types.