Delivery Manager Role

TL;DR; The Delivery Manager serves as a key facilitator and “change agent” ensuring that our systems of work are effective.

Areas of responsibility¶

• Ensure effective operational processes exist - They are responsible for ensuring that teams’ have effective operational processes (e.g. task management, refinement, planning, continuous improvement, etc.), while helping to resolve and remove any blockers that teams may be experiencing.

• Ensure teams are able to deliver 2i2c contractual obligations - They provide guidance (i.e. direction, advice, and recommendations) and “burst capacity” when needed to help operationalize the teams’ systems of work.

Failure mode¶

The organization routinely fails to deliver on its contractual obligations.

Key outcomes¶

1. Grow the adoption of delivery best practices and ways of working

   1. Promote the adoption of delivery best practices associated with highly performant teams, (particularly remote-first teams)

   2. Ensure teams develop the necessary skills to to use appropriate frameworks themselves

   3. Co-create systems of work to enable teams to achieve key goals and outcomes

   4. Support and coach key stakeholders to optimize day-to-day delivery across teams

2. Ensure 2i2c delivers on its strategic and contractual obligations

   1. Ensure teams have efficient systems and capacity to deliver outcomes aligned with 2i2c’s strategic goals, objectives and obligations

   2. Facilitate collaborative activities to support the different teams throughout the different stages of project delivery

   3. Coordinate the removal/reduction of impediments (team, process and people) across the organization

   4. Provide teams with operational expertise and “burst capacity” when needed until they learn to do it themselves.

3. Work with key, high-value external stakeholders and communities to ensure successful delivery of those projects

Line-management¶

The Delivery Manager reports to the Executive Director

Key touch points¶

• The People Lead

• CS&S Operations: Dr. Kena Mayberry

• SHARED ACCOUNTABILITY

  • Delivery processes: The Product and Services lead, the Engineering Manager and the Tech Lead

  • Sales processes: Head of Business Development/Snr. Account Executive and the Executive Director