We’ll measure our success as a delivery enablement team by assessing each of these key areas.
Improve value delivery efficiency and effectiveness
Reduce cost of doing business
Increase operational effectiveness (cycle time from lead to delivery, cost of services or cost to deliver a project)
Positive contribution to community value
Ensure 2i2c financial health is being tracked
Healthy team function - well-being and engagement
Positive team engagement (survey internally)
Meeting targets for time off metrics (leading indicator of team well-being & burnout avoidance)
Team member onboarding effectiveness (time to first PR, etc), when we hire
Reduce capability gaps in teams
Critical roles are staffed
Teams have all the skills and capacity needed to function effectively
People are growing in ways that support our organizational direction
Improve decision making across 2i2c
Lead-time (how long do initiatives take to get to done?) is known
How easily can we access Business Intelligence information to make crucial decisions (qualitative)? Example:
do we know if we have enough money to run the organization
Do we know how many of the projects are close to 80% completed?
Can we list the projects that are at risk?
How we think about goals¶
Delivery Enablement is a support function, so we define our goals and objectives in support of other functions.