Delivery Enablement team KPIs

We’ll measure our success as a delivery enablement team by assessing each of these key areas.

• Improve value delivery efficiency and effectiveness

  • Reduce cost of doing business

  • Increase operational effectiveness (cycle time from lead to delivery, cost of services or cost to deliver a project)

  • Positive contribution to community value

  • Ensure 2i2c financial health is being tracked

• Healthy team function - well-being and engagement

  • Positive team engagement (survey internally)

  • Meeting targets for time off metrics (leading indicator of team well-being & burnout avoidance)

  • Team member onboarding effectiveness (time to first PR, etc), when we hire

• Reduce capability gaps in teams

  • Critical roles are staffed

  • Teams have all the skills and capacity needed to function effectively

  • People are growing in ways that support our organizational direction

• Improve decision making across 2i2c

  • Lead-time (how long do initiatives take to get to done?) is known

  • How easily can we access Business Intelligence information to make crucial decisions (qualitative)? Example:

    • do we know if we have enough money to run the organization

    • Do we know how many of the projects are close to 80% completed?

    • Can we list the projects that are at risk?

How we think about goals

Delivery Enablement is a support function, so we define our goals and objectives in support of other functions.