TL;DR; Sells 2i2c’s menu of offerings and builds strategic relationships to drive sustainable revenue growth.
Areas of responsibility¶
Sell 2i2c’s Offerings and Strengthen the Sales System
Drive Strategic Customer Relationships: Collaborate closely with the Business Development - Lead (BDL) to shape opportunities, advance deals, and close sales with strategically - important customers.
Meet or Exceed Sales Targets: Consistently achieve assigned sales goals to support 2i2c’s - financial sustainability and growth.
Execute and Improve Sales Tactics:
Define and implement marketing, pre-sales, and sales activities required to move prospects - to signed agreements.
Maintain accurate records of interactions, prospects, and deals in the CRM to ensure - team-wide pipeline visibility.
Manage and track key sales documentation, including quotes, proposals, agreements, reports, - and renewals.
Capture onboarding and support insights to proactively prepare for contract renewals.
Continuously Improve Sales Processes and Tools:
Provide feedback to improve sales workflows, internal tools (e.g., the CRM), and goal-setting practices to increase efficiency and effectiveness.
Maintain and Strengthen Customer Relationships
Ensure Customer Satisfaction: Regularly connect with current customers to monitor satisfaction, identify emerging needs, and reinforce 2i2c’s value.
Track Ongoing Customer Engagements: Maintain up-to-date records of customer interactions, feedback, and status in the CRM to support proactive relationship management and renewal planning.
Prioritize Relationship Management Strategically: Allocate time and attention to customers based on their strategic value, renewal potential, and alignment with business development goals, collaborating with the BDL to guide prioritization.
Represent Customer Perspectives internally
Influence 2i2c’s Product and Services Roadmap:
Partner with the Product & Services (P&S) team to align offerings with market needs and customer feedback.
Act as the “voice of the customer,” sharing insights and emerging needs to inform service development and positioning.
Contribute to 2i2c’s Brand and Market Strategy:
Provide market-based insights to the BDL that help refine 2i2c’s brand positioning and messaging.
Share observations on customer value realization and network effects to guide strategic growth initiatives.