Communication channels

Communication channels#

External communication#

We use these channels for communicating with external stakeholders like Community Representatives:


We use FreshDesk to manage all of our hub support questions and change requests. It is at the following URL:

Any emails sent to will be routed to this FreshDesk account, and all team members should have access to it.

Canned responses allow us to pre-populate common responses for many kinds of support.

Our canned responses.

Internal communication#

We have a few channels for communicating around support requests: