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Scope and responsibilities

Scope and responsibilities#

Key goals#

  1. Sustainability: Establish, support and renew partnerships so that 2i2c has the financial resources to advance on its mission.

  2. Community Success: Deliver value to all communities in a consistent, repeatable, scalable way so that partners see the return on their ongoing investment and collaboration with 2i2c.

Major areas of responsibility#

Partnerships defines strategy for the following areas and aligns it with the overall strategy of 2i2c.

Sustainability#

Establish, support and renew partnerships so that 2i2c has the financial resources to advance on its mission.

  • Marketing: Describe 2i2c’s value proposition externally and attract new leads.

  • Sales: Generate new and renew agreements and service contracts.

  • Grants: Identify and apply for grant opportunities that align with 2i2c’s service strategy

  • Invoicing and cost recovery: Ensure 2i2c recovers the cost that it is due via contracts.

  • Pricing and contract strategy: Set pricing and agreement terms for partners so that paid services meet our growth goals.

  • Market research and competitive analysis: Understand 2i2c’s value proposition and business model relative to other services and products.

  • Business aspects of joint ventures: Understand the financial and strategic impact of partnerships with other services and products (e.g. with cloud vendors, cloud resellers, publishers, technology companies).

Community Success#

Deliver value to all communities in a consistent, repeatable, scalable way so that partners see the return on their ongoing investment and collaboration with 2i2c.

  • Onboarding: Set expectations and provide guidance for new communities that are using our service.

  • Training: Help communities understand how to use our products and services to achieve value.

  • Community satisfaction: Understand the ongoing satisfaction that communities have with the service and identify ways to improve their experience.

  • Account management: Establish and sustain relationships with partner organizations to ensure they are successful.

  • Grant management: Ensure that the goals and deliverables of our grants are understood and met.

  • Support: React to community questions and requests for help and direct them to the appropriate team for resolution.

Measures and definition of success#

Sustainability#

  • Ratio of monthly recurring costs to monthly recurring revenue.

Community success#

Not yet defined. Potential indicators below…

  • net promoter score

  • hub usage patterns over time

  • time-to-milestones in the leads-to-partner lifecycle.

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