Scope and responsibilities#
Sustainability: Establish, support and renew partnerships so that 2i2c has the financial resources to advance on its mission.
Community Success: Deliver value to all communities in a consistent, repeatable, scalable way so that partners see the return on their ongoing investment and collaboration with 2i2c.
Major areas of responsibility#
Partnerships defines strategy for the following areas and aligns it with the overall strategy of 2i2c.
Establish, support and renew partnerships so that 2i2c has the financial resources to advance on its mission.
Marketing: Describe 2i2c’s value proposition externally and attract new leads.
Sales: Generate new and renew agreements and service contracts.
Grants: Identify and apply for grant opportunities that align with 2i2c’s service strategy
Invoicing and cost recovery: Ensure 2i2c recovers the cost that it is due via contracts.
Pricing and contract strategy: Set pricing and agreement terms for partners so that paid services meet our growth goals.
Market research and competitive analysis: Understand 2i2c’s value proposition and business model relative to other services and products.
Business aspects of joint ventures: Understand the financial and strategic impact of partnerships with other services and products (e.g. with cloud vendors, cloud resellers, publishers, technology companies).
Deliver value to all communities in a consistent, repeatable, scalable way so that partners see the return on their ongoing investment and collaboration with 2i2c.
Onboarding: Set expectations and provide guidance for new communities that are using our service.
Training: Help communities understand how to use our products and services to achieve value.
Community satisfaction: Understand the ongoing satisfaction that communities have with the service and identify ways to improve their experience.
Account management: Establish and sustain relationships with partner organizations to ensure they are successful.
Grant management: Ensure that the goals and deliverables of our grants are understood and met.
Support: React to community questions and requests for help and direct them to the appropriate team for resolution.
Measures and definition of success#
Ratio of monthly recurring costs to monthly recurring revenue.
Not yet defined. Potential indicators below…
hub usage patterns over time
time-to-milestones in the leads-to-partner lifecycle.