The 2i2c Team Compass

This Team Compass is a guide for team members of 2i2c to navigate our organization and community. It is the source of truth for information about 2i2c.

How to use the team compass

2i2c team members should document everything relevant to operating the organization in the 2i2c team compass, and give it precedence over all other kinds of documentation unless explicitly stated otherwise in the team compass.

The Team Compass is the source of truth!

Any information that is in this team compass should be considered the source of truth for 2i2c. Its information should be complete and updated frequently.

If you see information here that is out of date, please propose an edit in the team compass repository.

See below for a brief overview of each section of the Team Compass, or browse the sections to the left on your own.

Navigate the team compass

This repository acts as a knowledge base and a “Source of Truth” for everything at 2i2c. It is regularly updated as our team processes, structure, and information changes. There is a lot of information in the team compass, so here is a quick primer on where to look next.

To get started with the 2i2c Team, read the Team Practices chapter.

In addition, the other sections on this page contain pointers to other useful sources of information for 2i2c.

Code of Conduct

The Code of Conduct defines the expectations that we have for behavior for anyone participating in a 2i2c space, as well as the process we’ll follow if others do not meet these expectations.

• Code of Conduct
  • Unacceptable behavior
  • Scope
  • Enforcement
  • Reporting
  • Social rules
  • How we developed the code of conduct
  • Other things that don’t fit in to the code of conduct
  • License

Team Practices

Information about working with the 2i2c team, understanding our processes and projects, and generally getting oriented.

Team Information

• Get started at 2i2c
• List of team members
• Expectations of team members
• Team Practices
• Team Meeting Archive
• Team Calendars

Projects and Services

These sections cover major active projects and services that 2i2c is currently working on or offering. They go into more detail about the plans, structure, and strategy of each project.

Projects and Services

• Major Projects at 2i2c
  • 2i2c organizational launch
  • Managed Hub Service launch
  • Pangeo Hub Infrastructure development
  • Jupyter Book development
• Service for Managed JupyterHubs
  • Where is information located?
  • A list of running JupyterHubs
  • Other project information
    • Pricing strategy
    • Sales and invoicing process
      • Location of sales assets and documents
      • Who participates in this process?
      • Tracking leads with AirTable
      • What we need in order to send an invoice
      • Steps in selling new services
        • Sending invoices
      • Tips and FAQs
        • When to decide to work with a lead
    • Support team process
      • Overview
      • Support team structure
      • Responsibilities and expectations
      • Tracking support items
        • FreshDesk requests
        • Support issues
      • Communication channels
      • Lifecycle of a support request
      • How to prioritize support requests
      • Asking for help from others
      • Who can make support requests?
    • Roles for the service
      • Community Representative
        • Responsibilities
      • Hub Administrator
        • Responsibilities
      • Hub Engineer
        • Responsibilities
      • Support Stewards
      • Project Manager
      • Diagram of roles

About 2i2c

Information about the broader 2i2c organization, as well as its mission and structure.

About 2i2c

• Basic information about 2i2c
• Human resources
• Structure and governance of 2i2c
• Strategy and goals
• Reference material